TIPS  &  faq

We take great care to provide fresh, handcrafted cupcakes for all of our guests and their special events. Here are some helpful tips and some important questions that will help ensure that your cupcakes are enjoyed to the fullest!

TIPS

  • Order ahead: 
    • Ordering ahead is always a good Idea! For most orders we ask for a minimum of 24 hours notice.
    • Here are some exceptions to consider:
      • If you need 4 dozen or more cupcakes. Please allow at least 48 - 72 hours advanced notice for these larger orders.
      • If you are ordering a specialty flavor not currently featured on our menu during that month. (Our ability to make certain flavors will vary depending on the time of year and our menu plans.)
  • Handle with care:
    • Carry your order flat, supporting the full weight of your box or boxes. be sure to place them on a flat surface in your vehicle and secure them. Be careful when driving so you don't risk having them slide, tip, or tilt over during transport.. 
    • Smallcakes is not responsible for damages to your cupcakes once they leave the bakery.
  • Keeping it fresh:
    • Our cupcakes are best enjoyed on the day they're made, 
    • We do not recommend keeping them in the refrigerator, as the cold air will cause them to dry out. If you want to help preserve their freshness, Try placing them in an air tight container or wrapping the box thoroughly in plastic wrap.

FAQs 

Placing an Order

  • I need to order cupcakes to pick up later today, can you make them with less than 24 hours notice?
    • If you're short on time and are looking for something on less notice, please call the store and ask us anyway! While we can't guarantee that we'll be able to create your special order the same day, We will try our best!
  • We love your regular cupcakes, but do you offer them in any other sizes?
    • Yes we do! You can special order our cupcakes in Medium or Mini sizes. We do require a Minimum order of 1 dozen of any of our Daily flavors of cake (Chocolate, Vanilla, Red Velvet, and Strawberry/Carrot Cake*)  You can also order a specialty flavor cake with a minimum order of 2 dozen.  

*Strawberry and Carrot Cake are featured during different seasons of the year, please call if you would like to find out which one is currently available.

Cupcakes

  • How many flavors do you offer?
    • We bake and frost 12 signature flavors and 3 featured flavors every day. we have over 200 featured flavors that we rotate through each month.
  • How do your featured flavors work?
    • We make 3 featured flavors each day of the week and we repeat those flavors on the same day for the entire month.
  • Questions about dietary restrictions:
    • I have a Gluten/Nut/Dairy allergy, do you have any safe options?
      • We can accommodate most dietary restrictions with enough notice. However, we have ingredients from many different sources and we bake in an open kitchen so we can't completely remove the risk of these allergens.
      • Please call the store with any other questions regarding allergies.
    • How should I store the cupcakes? Should I put them in the refrigerator?
      • Actually, no! The refrigerator can cause the cake to dry out. The best way to store them is to keep them at room temperature, so just bring them home and put them on the counter. If you are hoping to store them for more than a couple of days, try wrapping the box in plastic wrap or moving them to an air tight storage container.